From Firefighting to Excellence: How Leaders Build Resilient Organizations
What this article is about 🔥 Too many organizations run on firefighting mode. Problems get fixed, yet issues persist. Growth stalls, people burn out, and customers turn away. The real path to operational excellence? 👉 Building process maturity. When leaders map both core and supporting processes within a clear, structured framework, they gain visibility, accountability, and control. […]
Crisis and Recovery Management: Lessons from a Global Turnaround
What this article is about : In today’s interconnected world, one misstep can ripple across markets, shake stakeholder confidence, and threaten a brand’s very survival. How do you respond when faced with a global crisis that hits revenue, reputation, and market share all at once? Drawing from a recent, large-scale product recovery effort, I share […]
Writing Procedures that Optimize Processes and Ensure Business Continuity: DOs and DON’Ts
Why writing procedures Matters – Ensures operational consistency and risk management – Supports business continuity and digital transformation – Prepares your organization to leverage emerging technologies like agentic AI – Transforms procedures from static documents into powerful tools for quality, safety, and innovation Introduction For several years, documenting procedures was often neglected or considered “unfashionable.” […]
From Roadblock to Resource: A Leader’s Guide to Thriving in Program Checkpoints
What this article is about : Are you a leader looking to elevate your impact during program checkpoints? Discover how to transform these critical meetings into opportunities for strategic oversight and team empowerment. Learn the common mistakes leaders make and the actionable strategies to ensure that your involvement drives progress and fosters a collaborative environment. […]
Mastering the Analyze, Improve, and Control Phases of DMAIC: A Guide to Common Mistakes and Best Practices
What this article is about : Mastering the Analyze, Improve, and Control Phases of DMAIC How to get real value and lasting results from your process improvements? This is where stone turns to gold, so make sure you avoid common mistakes and learn from the wisdom of successful improvement projects– read the full article now! Introduction In […]
Understanding Transition in IT Outsourcing
What the article is about This article explores the critical phase of transition in IT outsourcing, detailing how responsibilities, functions, and knowledge are systematically transferred from client organizations to outsourcing providers. It outlines the importance of effective knowledge transfer and risk management to ensure smooth operations and minimal disruption. Readers will gain insights into key […]
Two Critical Pillars in Outsourcing and Merger and Acquisition Integration : Transition and Transformation
What this article is about : In today’s fast-paced business environment, understanding the difference between transition and transformation is essential for achieving outsourcing success. This article explores how establishing a solid transition act as a foundational baseline for effective transformation. Introduction In today’s rapidly evolving business landscape, organizations often face the need to outsource specific functions or undergo transformation […]
